USPS major fail

So this happened right before Xmas. Gift sent for the little one from a family member. One side of box ripped off. Contents missing. Hmm, was this done by a stranger after delivery? Apparently not because there’s a note attached to the box apologizing for the damage. Why even go through the trouble of delivering an empty box? Return to sender with a¬†huge apology!

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I tried calling the local delivery supervisor. Was put on hold, no one ever picked up. I tried filing a complaint through USPS’s website. No response. Maybe I’ll try the postal inspectors. This is mail theft, correct?

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